SHIPPING
It takes approximately 3-5 business days to deliver your package within the USA. International shipping on average 1-2 weeks and additional customs or taxes may apply.
RETURNS
If you have any troubles with your order, please don't hesitate to contact us through our website. We accept returns and exchanges within 30 days after receipt of package.
*Please note: we are unable to accept returns on any custom or digital products*
HOW CAN WE HELP YOU?
We offer FREE shipping for all orders over $50!
Orders are carefully packed and shipped with tracking information provided after dispatch.
Use the contact form on our website or you can email us directly at hello@threadandpaw.com and our team will be happy to help.
our orders can be returned within the USA by notifying us 30 days of receiving your package. You can easily send your products back with a cargo company return label that we will happily send to you.
Have a hassle-free return process by following the steps below:
- - Please refer to the order form included in your package and indicate your reason for return by ticking one of the Return Reasons.
- - Affix the shipping company return label to the outside of the package. There is no cost to use this tag.
- - Please note the tracking number to make tracking easier.
After your package reaches us, your return will be processed within 3-5 business days and you will be informed via e-mail.